Who we are
Our website address is: https://ethanpalace.com.
Effective Date: [15 January 2024]
At Ethan Palace, your privacy is our top priority. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your data. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect personal and non-personal information to enhance your experience and manage bookings efficiently. Information collected includes:
a. Personal Information:
- Name
- Email address
- Phone number
- Billing and payment information
- Booking details (dates, room preferences, etc.)
- Identification documents (for verification if required)
b. Non-Personal Information:
- IP address
- Browser type
- Device type
- Operating system
- Website usage patterns (e.g., pages viewed, time spent)
c. Sensitive Information:
In some cases, we may collect health-related information, such as dietary restrictions or accessibility needs, to enhance your stay.
2. How We Collect Your Information
a. Information You Provide:
- When making a reservation or filling out forms on our website
- When contacting us via email or phone
- When subscribing to our newsletters
b. Information Collected Automatically:
- Through cookies and tracking technologies
- During website navigation
c. Third-Party Sources:
We may collect information from third-party platforms like social media or booking engines you use to interact with us.
3. Use of Information
The information collected is used for:
- Processing and managing reservations
- Enhancing user experience on our website
- Communicating with guests regarding bookings, promotions, or updates
- Ensuring safety and compliance with local laws
- Personalizing services, such as room preferences or meal arrangements
- Marketing purposes, including targeted advertisements and newsletters (with your consent)
4. Sharing Your Information
a. Third-Party Service Providers:
We may share your information with trusted third-party service providers to process payments, manage bookings, or improve website performance.
b. Legal Requirements:
Information may be disclosed to comply with legal obligations, such as law enforcement requests or fraud prevention.
c. Business Transfers:
In the event of a merger, acquisition, or sale, personal data may be transferred to the new entity.
5. Data Security
We implement robust security measures to protect your personal information, including:
- Encryption of sensitive data during transmission (e.g., SSL certificates)
- Regular security audits and updates
- Controlled access to sensitive information by authorized personnel only
However, no system is entirely secure, and we cannot guarantee absolute security.
6. Use of Cookies
Cookies are small data files stored on your device to enhance website functionality and user experience.
a. Types of Cookies We Use:
- Essential Cookies: Necessary for website operation
- Analytical Cookies: Track usage and improve website performance
- Marketing Cookies: Deliver targeted advertisements
b. Managing Cookies:
You can disable cookies in your browser settings; however, this may affect certain website functionalities.
7. Your Rights
a. Access and Correction:
You have the right to request access to or correction of your personal data.
b. Data Portability:
You may request that your data be transferred to another service provider.
c. Right to Erasure:
You can request the deletion of your data, subject to legal and contractual obligations.
d. Opt-Out:
You may opt out of marketing communications or cookies by contacting us or adjusting your browser settings.
8. Retention of Information
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law.
9. International Data Transfers
For users outside Cameroon, please note that your data may be transferred and processed in Cameroon, where privacy laws may differ from your jurisdiction.
10. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites.
11. Children’s Privacy
Ethan Palace does not knowingly collect data from individuals under the age of 16 without parental consent. If we discover such data, it will be promptly deleted.
12. Changes to the Privacy Policy
We reserve the right to update this policy at any time. Significant changes will be communicated via email or website notifications.
13. Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact:
Ethan Palace
Yaounde, Center Region Cameroon
info@ethanpalace.com
14. Complaints
If you feel your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority.
15. Legal Basis for Data Processing
We process your personal data based on:
- Consent (e.g., for marketing purposes)
- Contractual obligations (e.g., managing bookings)
- Legal obligations (e.g., fraud prevention)
- Legitimate interests (e.g., improving our services)
16. Data Protection Officer
For further inquiries regarding data protection, please contact our Data Protection Officer at info@ethanpalace.com: