Privacy Policy

Ethan Palace is a luxury serviced apartment and guest house located in Nkolfoulou, Wague, Yaoundé, Centre Region, Cameroon. Our website address is https://ethanpalace.com.

We are committed to protecting your personal data and handling it responsibly in accordance with applicable data protection laws.

• Name and surname
• Email address
• Phone number
• Billing and payment information
• Booking details (dates, room preferences, etc.)
• Identification documents (for verification if required)

• IP address
• Browser type and version
• Device type and operating system
• Website usage patterns (e.g., pages viewed, time spent)

In some cases, we may collect health-related information (such as dietary restrictions or accessibility needs) solely to enhance your stay experience. This information is handled with the highest level of care and is never shared without your consent.

• When making a reservation or filling out a form on our website
• When contacting us via email, phone, or WhatsApp
• When subscribing to our newsletter or updates

• Through cookies and tracking technologies
• Through website analytics and navigation logs

We may collect information from third-party platforms such as social media or booking engines you use to interact with us.

The information we collect is used for the following purposes:

• Processing and managing your reservations and stay
• Enhancing your experience on our website
• Communicating with you regarding bookings, promotions, or updates
• Ensuring safety and compliance with local laws
• Personalising services, such as room preferences or special arrangements
• Marketing purposes, including informational newsletters and updates (with your consent)

We may share your information with trusted third-party service providers to process payments, manage bookings, or improve website performance. These providers are contractually obligated to protect your data.

Information may be disclosed to comply with legal obligations, such as law enforcement requests or fraud prevention, where required by Cameroonian law or applicable international regulations.

In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new entity, subject to the same privacy protections described in this policy.

We implement robust security measures to protect your personal information, including:

• Encryption of sensitive data during transmission (e.g., SSL certificates)
• Regular security audits and system updates
• Controlled access to personal data by authorised personnel only

Cookies are small data files stored on your device to enhance website functionality and your user experience.

• Essential Cookies: Necessary for website operation
• Analytical Cookies: Track usage and measure website performance
• Marketing Cookies: Deliver targeted advertisements

You can disable cookies in your browser settings at any time. However, doing so may affect certain website functionalities and the quality of your browsing experience on our site.

You have the following rights regarding your personal data:

• Access and Correction: You may request access to or correction of your personal data at any time
• Data Portability: You may request that your data be transferred to another service provider
• Right to Erasure: You can request deletion of your data, subject to legal and contractual obligations
• Opt-Out: You may opt out of marketing communications or cookies at any time by contacting us or adjusting your browser settings

To exercise any of these rights, please contact us using the details provided at the end of this policy.

We retain personal data only for as long as necessary for the purposes outlined in this policy, or as required by applicable law. Booking and guest records are typically retained for a period of five years for accounting and legal compliance purposes.

For guests outside Cameroon, please note that your data may be transferred and processed in Cameroon, where privacy laws may differ from your jurisdiction. By using our services, you consent to this transfer.

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

Ethan Palace does not knowingly collect personal data from children under the age of 16 without verifiable parental consent. If we discover such data has been collected, it will be promptly deleted.

We reserve the right to update this policy at any time to reflect changes in our practices, legal requirements, or services. Significant changes will be communicated via email or a notice on our website. We encourage you to review this page periodically.

We process your personal data based on the following legal grounds:

• Consent — for marketing purposes and optional communications
• Contractual obligation — for managing your reservation and stay
• Legal obligation — for example, fraud prevention and tax compliance
• Legitimate interests — for improving our services and website

If you believe your privacy rights have been violated, you have the right to file a complaint with the relevant data protection authority in your country of residence. We take all complaints seriously and will endeavour to resolve any issues promptly.